Personal Security Guidelines

Security Guidelines - Do's & Dont's

Security and privacy are of paramount importance to Grand Bank of Texas. While we do our utmost to ensure security and confidentiality, there are steps you should take to enhance your security and to protect yourself against identity theft.

The following information is provided as a guide to assist you in protecting the information on your computer. It is not an exhaustive list and is intended for information purposes only.

Do's

  • Do keep your computer user ids and passwords confidential and secure.
  • Do choose your password carefully. Choose a password that uses a combination of characters, numbers, and symbols. See our guidelines for creating strong passwords.
  • Change your password regularly.
  • Be alert when using a PC for online banking and other transactions in public areas such as Internet cafes.
  • Install reputable anti-virus software and ensure that it is updated regularly. Check with your local software supplier on the best software for you. Remember that you get what you pay for when downloading “Free” anti-virus software.
  • Install reputable anti-spyware software and ensure this software is regularly updated. Check with your local software supplier on the best software for you.
  • Install a personal Internet firewall to provide extra protection for your computer. If you use Windows XP (SP2) or Vista, you have a firewall built into your operating system.
  • When you've finished using the Internet Banking service, make sure you click on Logout to exit.
  • Close your Internet browser after logging out of each Internet Banking session.
  • Turn off your computer when it is not in use.
  • Check the 'Last Logged In' information in each internet banking session - report promptly any irregularities to us.
  • Report suspected security breaches immediately. If you are concerned that another person has ascertained your password, you should immediately change it and advise us by calling 972-264-4811.
  • Check your statements for any transactions that look suspicious.
  • Cancel any card that has been used fraudulently.

Don't

  • Do not access banking sites from a link in an email.
  • Never, in response to any email, provide your personal or security details, including debit
    card PIN or Internet Banking user id or password.
  • Do not open, run, install or use programs or files obtained from a person or organization you do not know or is not a reputable vendor.
  • Do not open email attachments from unknown sources. Email is one of the prime movers for
    malicious viruses. Delete any emails you think are suspicious. Delete the email from your 'Inbox', and delete it again from your 'Deleted' folder, or 'Sent' folder if you have forwarded on the email.
  • Never open an executable (.exe file) retrieved or received online unless you are expecting it from a trusted source.
  • Do not leave the screen idle for long periods or leave your PC unattended.